Refund policy

Return, Refund & Warranty Policy

(Applicable to Standard Retail, Custom FPV Builds, and Wholesale B2B Orders)

Thank you for choosing U-Angel-1988 Official Store. We are committed to providing high-quality FPV equipment, reliable components, and professional assembly services. Please review our policy below regarding returns, limited warranties, custom builds, and commercial orders.

1. Standard Retail Products (7-Day Return Window)

Applies strictly to brand-new, off-the-shelf catalog products.

Return Period: Returns must be initiated within 7 calendar days from the confirmed delivery date.
Condition Requirements: Items must be 100% brand new, uninstalled, unmodified, and returned in their intact original packaging with all manuals, hardware, and accessories.
Non-Returnable Condition: Any component showing signs of installation, soldering, wire cutting, or use is ineligible for return.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to our fulfillment error or a confirmed out-of-the-box defect.

2. Custom FPV Builds & Assembly Services (Build-to-Order)

We provide custom assembly, professional soldering, and flight controller tuning based on your component selection.

Pre-Production Technical Review: Before production begins, our engineering team reviews your specified components to ensure electrical compatibility, proper voltage matching, and mechanical fit. Once the specification is confirmed and approved, the build is locked into production and cannot be altered or cancelled.
100% Pre-Shipment Bench Testing: Every custom build undergoes bench testing prior to shipment, including hardware continuity verification, motor direction configuration, firmware setup, and basic bench tuning.
Non-Returnable & Non-Refundable: Custom builds involve specialized component soldering, custom wire trimming, and dedicated labor hours. Because components cannot be restored to factory-new condition, all custom builds and assembly services are strictly non-returnable and non-refundable.
Pre-Flight Inspection & DOA Coverage: You must inspect and bench-test your build (with propellers removed) upon receipt. If a manufacturing defect or assembly fault is detected prior to the first flight, contact us within 7 days of delivery. We will repair, replace the affected component, or correct the issue at no cost.
First-Flight & Crash Exclusions: There is no warranty for crashes. Once propellers are installed and flight is attempted, any damage resulting from crashes, pilot error, signal loss, failsafes, battery discharge, or ground impact is strictly excluded from warranty coverage.

3. 30-Day Limited Warranty (Hardware & Electronics)

We offer a 30-day limited warranty covering genuine manufacturer defects from the date of delivery on eligible retail electronic and mechanical hardware.

What Is Covered:

Component-level defects in materials, factory soldering, or assembly under normal, intended operating conditions.

What Is NOT Covered:

Crashes and Mechanical Trauma: Physical damage, broken carbon plates, bent motor shafts, stripped threads, or impact fractures.
Improper Wiring & User Error: Reverse battery polarity, excessive voltage, solder bridges, burnt solder pads, or shorts caused by user assembly or modifications.
Burned Electronics: ESCs, flight controllers, video transmitters (VTXs), or motors showing burnt MOSFETs, scorch marks, or signs of overheating.
Environmental Exposure: Damage from water, moisture, conformal coating failures, sand, or dirt ingress.
Consumables & Wear Parts: Propellers, batteries, frame hardware, bearings, antennas, and TPU mounts subject to normal wear and tear.

4. Wholesale & Commercial B2B Orders

Purchases made via our wholesale channels, bulk invoices, or commercial distributor accounts represent business-to-business (B2B) transactions and are governed by standard commercial trade practices:

Exemption from Consumer Returns: Wholesale orders are not subject to consumer-grade "change-of-mind" 7-day returns.
Commercial Contract Terms: Warranty periods, spare parts allocation, and technical support follow the specific terms detailed in your Proforma Invoice (PI) or Sales Agreement.
Defect Handling (RMA): Verified manufacturing batch defects are addressed via component replacement, technical credit, or deduction on future orders in accordance with our standard B2B RMA procedures.

5. Dead on Arrival (DOA) & Transit Damage

If your shipment arrives visibly damaged by the courier or is non-functional upon initial unboxing:

Notify us within 7 days of delivery at support@uangel1988.com.
Keep all original packaging, shipping cartons, and carrier labels.
Provide clear photos of the packaging, shipping label, and the damaged/defective product.

6. Claim & RMA Process

Submit a Request: Contact support@uangel1988.com with your order number, product name, and a concise explanation of the failure.
Technical Verification: Attach clear, well-lit photos and short videos showing:
- The reported malfunction.
- The wiring/soldering condition and overall state of the board or hardware.
RMA Authorization: Our technical team will review the submission within 1–3 business days to provide troubleshooting steps or return authorization.
Return Shipment: Authorized returns must be dispatched using a trackable courier service.
Resolution: Following warehouse inspection and technical testing, eligible refunds will be issued to the original payment method within 5–10 business days, or replacement parts will be dispatched accordingly.