FAQ

Frequently Asked Questions

📦 Orders & Shipping

Q: What countries do you ship to?
A: We ship worldwide to most countries including the US, Europe, Southeast Asia, Australia, and more. Contact us if you're unsure about your region.

Q: How long does shipping take?
A: Orders are typically processed and shipped within 1-3 business days. International delivery usually takes 7-20 business days depending on the destination.

Q: How do I track my order?
A: You'll receive a shipping confirmation email with a tracking number once your order has been dispatched. You can also log in to your account to check your order status.

💳 Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other popular payment methods.

Q: Are prices inclusive of taxes?
A: Product prices do not include import duties or local taxes. Buyers are responsible for any applicable customs fees at the destination country.

🔧 Products & Technical

Q: Are your FPV drones suitable for beginners?
A: We offer products for all skill levels. Beginners should look for RTF (Ready-to-Fly) kits and check the difficulty rating on each product page.

Q: Do products come with a warranty?
A: All products come with a 30-day quality guarantee. We will repair or replace items with manufacturing defects. Damage from crashes or misuse is not covered.

Q: Do you sell spare parts?
A: Yes, we sell spare parts and accessories for most products. Search by model on our site or contact us for assistance.

↩️ Returns & Exchanges

Q: How do I return an item?
A: You may request a return within 7 days of receiving your item if there is a quality issue. Please contact our support team with your order number, a description of the issue, and photos.

Q: How long does a refund take?
A: Once approved, refunds will be processed within 5-10 business days to your original payment method.