Frequently Asked Questions
Find answers about orders, shipping, product compatibility, payments, returns, custom FPV builds, and wholesale inquiries.
Orders & Shipping
What countries and regions do you ship to?
We ship to customers in many countries and regions worldwide. Available shipping methods, costs, and estimated delivery times may vary depending on your destination and order.
How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has shipped, tracking information will be sent to the email address used for your order.
How long does delivery usually take?
Delivery time depends on your destination, shipping method, and customs clearance. Please refer to our Shipping Policy for the latest shipping information.
How can I track my order?
Once your order has shipped, you can use your tracking number to check the latest shipping status on our Order Tracking page.
Products & Technical Support
How do I know if a part is compatible with my RC or FPV setup?
Please check the specifications and compatibility information on the product page before ordering. Pay particular attention to voltage, connector type, protocol, dimensions, mounting size, and other relevant specifications.
If you're unsure, send us your model, current setup, or the products you're considering and we'll help you review the specifications.
Can you help me choose the right part?
Yes. Send us the product name, SKU, model, or a link to your current setup, together with what you're trying to build, replace, or upgrade.
Do you sell spare parts and replacement components?
Yes. Our range includes motors, ESCs, flight controllers, receivers, transmitters, frames, propellers, wiring, connectors, tools, and other RC and FPV components.
Can you help source a product that isn't listed on the website?
Yes. If you're looking for a specific RC or FPV product, component, tool, or brand that you can't find on our website, contact us with the details and we'll check possible sourcing options.
Payment
What payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your location. Please select from the payment options available when placing your order.
Is my payment information secure?
Payments are processed through the secure payment methods available at checkout. U Angel 1988 does not manually collect your full card details.
Why was my payment declined?
A payment may be declined by your bank or payment provider for security, authorization, or account-related reasons. Please verify your payment details or try another available payment method.
If the issue continues, please contact your bank or payment provider.
Returns & Warranty
How do I request a return?
Please contact our support team within 7 days of receiving your order if you would like to request a return.
Include your order number, the product involved, and the reason for your return. Return eligibility and other applicable conditions are explained in our Refund Policy.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible and include your order number, a description of the issue, and clear photos or videos where applicable. This helps us review the problem more quickly.
What is covered by warranty?
Warranty coverage generally applies to eligible manufacturing defects. Damage caused by crashes, incorrect wiring, improper installation, misuse, or other user-caused issues is not covered.
Coverage may vary by product, so please contact us if you're unsure.
Custom FPV & Wholesale
Do you offer custom FPV builds?
Yes. We offer custom FPV solutions based on your flying style, performance requirements, preferred components, and budget.
What information should I provide for a custom FPV request?
Tell us how you plan to use the FPV drone, your preferred video system and radio protocol, your target size or performance, and your approximate budget.
Do you offer wholesale or bulk purchasing?
Yes. We welcome inquiries from retailers, resellers, distributors, and other business customers.
What should I include in a wholesale inquiry?
Please include the products or SKUs you're interested in, estimated quantities, destination country, and any specific sourcing requirements.
Support Hours: Monday–Friday · 09:00–18:30 UTC+8
Still Need Help?
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